Sometime in January, I was eating lunch at my desk and checking the headlines on MSN. One of the stories involved Domino's and their new commercials. Usually, a commercial doesn't make the news so I was intrigued. The commercials made the news because Domino's aired some of the harshest criticism they could find in a documentary style video, then they tell you that have a completely new recipe. Turn out, this new recipe is something they have spent nearly two years and millions of dollars on. Then the genius of it all occurred to me; when a fast food chain, or other company not particularly know for high quality product, makes a big showing to tell everyone that their product is substandard, people are going to pause and listen to try and figure out why. By then, Domino's already has the consumer's attention and now when you say the new product is better, there's a better chance that they will take that to heart.
A big part of the ad campaign was their new website, www.pizzaturnaround.com. That is only place to find the full documentary ads. They also have live twitter feeds and I monitored them for a while and not all are positive, most are, but Domino's made a point of saying that customer feed back drove their new product and they are not going to turn away from that now. Here are some other video links from Comedy Central and CBS where they talk about this. Enjoy!